Refund policy
Customer satisfaction is our priority.
30-Day Return Policy
You may return eligible products within 30 days from the date your order is delivered.
Returned items must:
- Be unused and in their original condition
- Include all original packaging, manuals, accessories, and documentation
- Not be damaged due to misuse, improper installation, or modification
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or defective:
- Customized or special-order products
- Installed power systems
- Used batteries or generators
- Products missing original packaging or accessories
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the shipping packaging
Refunds
Once your returned item has been received and inspected, you will be notified of the approval status.
Approved refunds are processed within 10 business days after inspection and issued to the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective or damaged product.
Order Cancellations
Orders may be cancelled before shipment by contacting our customer support team.