Shipping policy
Welcome to Powerlix. We are committed to delivering your backup power and energy products quickly, securely, and efficiently.
Processing Time
Orders are processed within 3–5 business days (Monday–Friday, excluding public holidays).
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information, where available.
Shipping Time
We offer FREE shipping on all orders.
Estimated delivery time is 5–8 business days after dispatch, depending on your location and carrier conditions.
Delivery estimates are not guaranteed and may vary due to:
- Carrier delays
- Severe weather conditions
- High seasonal demand
- Customs clearance (where applicable)
- Other unforeseen circumstances beyond our control
Large or Heavy Items
Some generators, batteries, solar equipment, and backup power systems are oversized or heavy and may require freight shipping or a scheduled delivery appointment.
Order Tracking
Tracking information will be emailed once your order has been shipped.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Powerlix is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
Lost or Damaged Shipments
If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery.
Contact Information
Powerlix
1659 SE Ensign Ln
Warrenton, OR 97146
United States
Email: support@Powerlix.shop
Phone: +1 (503) 866-5432